1. Shipping and Delivery

• We ship worldwide and provide the buyer with a valid tracking number once the order has been dispatched.

• Delivery times may vary depending on the destination country, courier services, and customs procedures.

• We are not responsible for delays caused by postal services, courier companies, or customs clearance.

2. Customs, Duties, and Import Regulations

• Buyers are responsible for ensuring that the products they purchase can be legally imported into their country.

• We are not responsible for the decisions made by customs authorities in the destination country.

• If customs refuses to clear or deliver the package, or if additional duties/taxes are applied, this is entirely the buyer’s responsibility.

• Refunds will not be issued for items returned or destroyed due to customs decisions or import restrictions.

3. Lost or Returned Packages

• If a package is returned to us due to incorrect address, unclaimed delivery, or customs refusal, the buyer will be responsible for covering the cost of re-shipment.

4. Product Information

• We do our best to describe and photograph our products accurately. Slight variations in color, size, or details may occur due to the handmade nature of the items or different monitor settings.

• By purchasing, the buyer acknowledges and accepts these possible variations.

5. Liability

• We are not liable for any delays, losses, or damages that occur during shipping, especially those caused by customs or courier services.

• Once the item has been shipped and a tracking number provided, our responsibility is fulfilled.

6. For Rent

• Available only within the United States.

• Refundable Security Deposit: The security deposit shall be refunded within two (2) to three (3) business days after the rented mascot costume(s) have been returned to and inspected by Quality Macots Costumes. The refund is contingent upon the costume(s) being returned in the same condition as when provided, ordinary wear and tear excepted. Quality Macots Costumes reserves the right to deduct from the security deposit any amounts necessary to cover damages, excessive cleaning, missing parts or accessories, late return fees, or any other charges owed under this Agreement.

• The Customer understands that the costume is a used rental item and may display minor cosmetic wear and slight variations in appearance. Such conditions shall not be considered defects and do not affect the functionality of the mascot costume.

• The Customer shall be responsible for any loss, theft, damage, excessive dirt, stains, odors, missing parts, unauthorized modifications, or any condition requiring repair, replacement, or extraordinary cleaning. 

• The Customer acknowledges that all mascot costumes are used rental items and are provided clean, sanitized, and in good working condition. By accepting delivery, the Customer confirms that the costume has been inspected and accepted in its current condition. All rental items are provided on an "AS IS" basis.