Refund and Return Policy

Most of our mascot costumes are handmade and made to order. Please review your order details, sizing information, colors, and customization carefully before approving production.

Damaged, defective, or incorrect items

Inspect your order immediately after delivery. If an item arrives damaged, defective, or materially different from the approved order, email info@qualitymascotscostumes.com within 24 hours of delivery. Include your order number and clear photos or video of the item, packaging, and shipping label. We will review the claim and provide the appropriate resolution.

Made-to-order and customized products

Customized, personalized, and made-to-order products are not eligible for change-of-mind returns. They may be eligible for repair, replacement, or another remedy if they arrive damaged, defective, or materially different from the approved order.

Cancellations

Custom orders cannot be cancelled after production has started. For an eligible non-custom order cancelled before shipment, a 25% cancellation and restocking fee may be deducted because materials, labor, and processing begin soon after the order is placed.

Return conditions

Do not send an item back without written authorization. If a return is approved, we will provide instructions. The item must be unused, unworn, and returned with all original parts and packaging. Customers are responsible for return shipping unless the return is due to our error or an approved product-quality issue.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are not refundable unless required by law or the return is due to our error. Processing time after approval depends on your bank or payment provider.

Contact

Email info@qualitymascotscostumes.com or call +1 (954) 210-7000 before returning any item.